Return Policy

Return Policy

Return Window:

At IMPORTEDCOLLECTIONS, we want you to be completely satisfied with your purchase. If you need to return an item, you can do so within 1 to 3 days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging.

Return Process:

  1. Initiate a Return: To start a return, please contact our customer service team at [your contact information] with your order number and details of the item you wish to return. We will provide you with a return authorization and instructions on how to proceed.

  2. Prepare Your Return: Pack the item securely in its original packaging. Include all original tags, accessories, and any documentation that came with the item.

  3. Ship the Return: Ship the package to the address provided in your return authorization. Please note that you are responsible for the return shipping costs unless the return is due to a defect or error on our part.

Refunds:

Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5 to 7 business days for the refund to appear in your account after it has been processed.

Exchanges:

We currently do not offer exchanges. If you need a different item or size, please return the original item and place a new order for the replacement.

Non-Returnable Items:

The following items are non-returnable:

  • Personalized or custom-made products
  • Clearance or sale items
  • Gift cards

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact us immediately at [your contact information]. We will arrange for a return at no additional cost to you and ensure that you receive a replacement or refund as quickly as possible.

Contact Us:

For any questions or concerns regarding returns, please reach out to our customer service team at [your contact information]. We’re here to assist you and ensure your satisfaction.

Thank you for choosing IMPORTEDCOLLECTIONS. We value your business and look forward to serving you again!